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14 Jan


Corporate Crisis Failures: A Crisis Communications Veteran Shares Lessons Learned from 2014

January 14, 2015 | By |

No company wants to find itself managing a crisis, but many organizations find themselves in that mode every day. Recent examples have ranged from massive data breaches and cyberattacks—most notably the Sony® hack – to product recalls Read More

20 Nov


Starting Over, All Over Again. Don’t Bury Your Head in the Sand; Begin the Healing!
Post-crisis steps for brand rehabilitation

November 20, 2014 | By |

I’ve attended several data privacy events over the previous few months where the business, insurance, and cybersecurity industries along with the government have shifted their focus solely from breach response and prevention to planning… Read More

11 Nov


Crisis Communications and Ebola

November 11, 2014 | By |

There is a saying that the first casualty of war is the truth. It is similar in a crisis, where the first risk is misinformation. Many organizations respond to the fear of saying the wrong thing by saying nothing. This unfortunately leads to the news media reporting on information from “unofficial” (read: often wrong) sources. Read More