Corporate Crisis Failures: A Crisis Communications Veteran Shares Lessons Learned from 2014
January 14, 2015 | By Melanie Dougherty |
No company wants to find itself managing a crisis, but many organizations find themselves in that mode every day. Recent examples have ranged from massive data breaches and cyberattacks—most notably the Sony® hack – to product recalls and Congressional investigations, to the specter of a deadly Ebola pandemic. How a company handles a crisis and how it communicates with customers, employees, partners, shareholders, regulators and the news media can mean the difference between an unfortunate but contained event and one that leaves years of litigation, punishing fines and a damaged reputation in its wake.
Read full article in LexisNexis Corporate Counsel Advisory