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06 Apr


What, When And How To Communicate About A Crisis

April 6, 2015 | By |

Law360, New York (April 03, 2015, 1:50 PM ET)

It has been a few days since the tragic Germanwings-Lufthansa airline crash and we’re learning more terrifying news about both the events of that day and the co-pilot through hourly news reports fueled by information from investigators, friends of the co-pilot, and the airlines. Read More

11 Nov


Crisis Communications and Ebola

November 11, 2014 | By |

There is a saying that the first casualty of war is the truth. It is similar in a crisis, where the first risk is misinformation. Many organizations respond to the fear of saying the wrong thing by saying nothing. This unfortunately leads to the news media reporting on information from “unofficial” (read: often wrong) sources. Read More

01 Aug


Becoming a Social Leader

August 1, 2014 | By |

I’m often asked how I built a 200,000-follower Twitter account from scratch. Corporate communications types, television producers, others ask what’s the secret, and how can I (or my company) do it? 

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